Support plans
Published prices, because you should not have to ask.
Every plan includes monitoring, configuration backups, a monthly report and a named engineer who knows your network. Month to month, cancel with 30 days' notice. Ten percent off if you pay a year up front.
Essential
Single site, up to 5 devices
- Monitoring on up to 5 devices
- Business hours support, 08:00–17:00 weekdays
- 4 business hour response target
- Nightly configuration backups
- Monthly availability report
- 1 hour of remote engineering included
- Further engineering at R650 per hour
Professional
Multi-site, up to 20 devices
- Monitoring on up to 20 devices
- Extended hours support, 07:00–20:00 seven days
- 2 hour response target
- Nightly backups with change detection
- Monthly report and quarterly review call
- 3 hours of remote engineering included
- Further engineering at R595 per hour
- Priority onsite scheduling
Operator
ISPs, WISPs and large estates
- Unlimited devices under monitoring
- Coverage window agreed with you, including 24/7
- 1 hour response target
- Named lead engineer and documented escalation
- Change management and maintenance windows
- Engineering hours to suit, reviewed quarterly
- Further engineering at R550 per hour
Without a plan
We also work ad-hoc, and we will always help in an emergency whether or not you are a client.
- Remote engineering — R750 per hour, billed in 15-minute increments
- Onsite in KwaZulu-Natal — R850 per hour plus travel
- Onsite elsewhere in South Africa — R6 500 per day plus travel
- After hours and public holidays — 1.5× the applicable rate
- Network audit — R6 500 for one site, up to 10 devices. Half of it is credited against your first three months if you take a plan
Plan clients pay the lower member rate shown on their plan for any engineering beyond what is included.
What "response target" means
It is the time within which an engineer who can actually fix the problem begins working on it — not the time until an automated ticket acknowledgement lands in your inbox.
We publish targets we can hold with the team we have, and we would rather promise four hours and deliver one than the reverse. If we miss the same target twice in a month, we credit a quarter of that month's fee.
No VAT is charged — we are not currently VAT registered. Device counts refer to managed MikroTik devices under monitoring.
Not sure which plan fits?
Tell us how many devices you have and how much downtime actually costs you. We will point you at the smallest plan that covers it.